Refund policy

At Let Pets, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 30-day return policy. Simply return the item(s) within 30 days of receipt for a full refund or exchange.

To qualify for a return, the item(s) must be unused, in its original packaging, and in the same condition as when you received it. Please include proof of purchase with your return.

To initiate a return, please contact our customer service team at info@letpets.com to obtain a return authorization. Once approved, you will receive instructions on how to return the item(s).

Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

At Let Pets, your satisfaction is our priority. Shop with confidence knowing that we stand behind the quality of our products with our 30-day return policy.